Description:
North London Local Government organisation is seeking a highly skilled individual to join a support team within their Social Services referral team. You will act as first point of contact for members of the public and Social Care professionals requesting a service from the Referral and Assessment Teams. You will be responsible for referring clients who do not need a social work service on to other services as appropriate. Your duties will be varied however will include responding to requests for information. Respond to telephone, electronic and written enquiries for a service, from both members of the public and other agencies. Undertake preliminary interviews with callers to establish the nature of the request for a service. Provide administrative support to the Referral and Assessment service.
The successful candidate will have significant relevant experience gained within Social Services Local Government. Previous experience of using databases for creating and updating client records essential. You will have a proven track record of dealing with complex and sensitive issues over the telephone and working with confidential material. Strong IT skills using MS Office systems and specialist database system relating to Social care Services essential.
This position would suit a self starter who is able to work within a team based environment and own initiative. We are offering a very competitive rate of pay and the opportunity for you to build upon your existing skills and experience within the Local Government Sector.
Candidates must be willing to undergo a UK CRB check at the point of registration. To apply please send your most recent CV to Karen Ellis Today
Salary:£11 – 13/hour
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