Looking for an experienced administrator with proficient administration and customer service skills. Someone who has an excellent and pleasant telephone manner, along with a passion for helping customers and giving them the best possible service. You will be responsible for carrying out the administrative support needed for our events and courses, along with some sales and marketing administration. A key part of the role is being the frontline for answering telephone enquiries from existing and potential customers, as well as dealing with course bookings and email enquiries.
Responsibilities Include:
Processing course bookings and sending out confirmation emails and letters
Answering all telephone calls and dealing with enquiries or passing them onto the right person
Dealing with student and prospective student enquiries from the website
Dealing with the sales administration for people booking courses and events.
Using the database to send out group emails and text messages.
Processing booking cancellations, updating contact details and adding/ unsubscribing prospects
Sending out marketing emails to groups of contacts on the database
Sending out/tracking course materials, liaising with despatch/accounts to chase materials if needed.
Ordering and sending out sales and course literature
Sending out replacement training materials CD/DVDs and taking payment for any orders where needed
Updating and inputting contacts on the database for marketing and sales purposes
Reception duties including meet & greeting visitors, setting up for meetings and making teas/coffees
Printing and collating training materials for training days and arranging for them to be couriered to venues
Taking cheques to the bank for accounts and processing ad-hoc payments as needed
All office franking and post distribution and collection of packages delivered to reception
Provide administrative support to other areas of the business and carry out ad-hoc administrative based tasks
General office and facilities management duties such as: stationery stock-keeping and re-ordering/liaising with the copier company/liaising with the franking machine suppliers and topping up postage/booking couriers/running errands/liaising with main building facilities team re services and IT/Phone issues.
Skills & Experience Required:
A pleasant and clear telephone manner is a prerequisite
Previous experience dealing with a high volume of enquiries on the telephone, ideally switchboard experience
Solid administrative experience and proficiency in Word, Excel and databases (at least 2 years)
Ability to multi-tasking and work well under pressure, excellent organisational skills
Attention to detail and excellent written skills – ability to compose emails and respond to email queries politely and using the correct grammar
Apply Now
Responsibilities Include:
Processing course bookings and sending out confirmation emails and letters
Answering all telephone calls and dealing with enquiries or passing them onto the right person
Dealing with student and prospective student enquiries from the website
Dealing with the sales administration for people booking courses and events.
Using the database to send out group emails and text messages.
Processing booking cancellations, updating contact details and adding/ unsubscribing prospects
Sending out marketing emails to groups of contacts on the database
Sending out/tracking course materials, liaising with despatch/accounts to chase materials if needed.
Ordering and sending out sales and course literature
Sending out replacement training materials CD/DVDs and taking payment for any orders where needed
Updating and inputting contacts on the database for marketing and sales purposes
Reception duties including meet & greeting visitors, setting up for meetings and making teas/coffees
Printing and collating training materials for training days and arranging for them to be couriered to venues
Taking cheques to the bank for accounts and processing ad-hoc payments as needed
All office franking and post distribution and collection of packages delivered to reception
Provide administrative support to other areas of the business and carry out ad-hoc administrative based tasks
General office and facilities management duties such as: stationery stock-keeping and re-ordering/liaising with the copier company/liaising with the franking machine suppliers and topping up postage/booking couriers/running errands/liaising with main building facilities team re services and IT/Phone issues.
Skills & Experience Required:
A pleasant and clear telephone manner is a prerequisite
Previous experience dealing with a high volume of enquiries on the telephone, ideally switchboard experience
Solid administrative experience and proficiency in Word, Excel and databases (at least 2 years)
Ability to multi-tasking and work well under pressure, excellent organisational skills
Attention to detail and excellent written skills – ability to compose emails and respond to email queries politely and using the correct grammar
Apply Now 
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